Refund policy

RIGHT OF WITHDRAWAL 

Subject to the detailed terms and conditions, pursuant to Article 52 of the Consumer Code, you have the right to withdraw from this Agreement without just cause and to receive a refund of the price paid including any shipping costs (any expenses will not be reimbursed of shipments supported by Mirtilla Jewels). 

PRODUCTS THAT CANNOT BE RETURNED 

Products cannot be returned in the cases referred to in Article 59 of the Consumer Code, for example for the purchase of specially customized, engraved or individualized products; for the supply of sealed items that cannot be returned for sanitary or hygienic reasons whose seals have been removed after delivery, etc. 

GIFTS

The recipients of the gifts are entitled to replacement of the goods but not to a refund unless requested by the person who placed the order. To request a product change or to request a refund to the buyer, please contact the number +39 3392210567 or write to the e-mail address sinfo@mirtillajewels.com.

PERIOD WITHIN WHICH EXERCISE THE RIGHT OF WITHDRAWAL 

In compliance with the provisions of art. 52 of the Consumer Code, you have the right to withdraw from the Contract within 14 (fourteen) days from the day on which you acquired physical possession of the goods (the "Cool-off Period"). 

NOTICE OF WITHDRAWAL 

To exercise the right of withdrawal, you are required to notify, preferably by registered letter with return receipt or PEC to: 

- via PEC at the address angelarussopec@pec.it (specifying your name, address and order reference number). 

TIMES AND INSTRUCTIONS FOR RETURNS 

The products must be returned without delay and in any case within 14 days from the notification of withdrawal, in the same conditions in which you received them. If you do not return the product (s) within the time indicated above, we reserve the right to collect the goods from you at your expense. You are required to exercise due diligence in the care of the Product (s) in your possession. In the event of non-compliance, we reserve the right to deduct the cost of any deterioration of the Product (s), up to the price, from the amount you would otherwise be entitled to as a refund. 

REFUNDS 

In the event that the Product (s) is (not) returned according to the terms indicated, we will refund the full price of the Products (except for any deductions due due to the use and damage of the Product) as well as of the standard shipping costs paid. 

The refund will be made within 14 days of, respectively: 

- if the Products have not been delivered to the shipping address indicated by you, within 30 days of the conclusion of the Contract; o 

- from the sending of our email confirmation that your Order has been canceled; o 

- if the Products have been delivered to you, from receipt of the Products returned by you or, if earlier, from the day on which proof that you have returned the Products is provided. 

If during the cooling-off period you decide to return the Products to our store, you may receive a refund while you are in the store, but if this is not possible, you will receive the refund within 14 days of receiving the receipt from us . 

OTHER USEFUL INFORMATION 

In the future it may no longer be possible to view these Conditions of Sale or your Order; we therefore recommend that you print a copy for your later reference. 

These Conditions of Sale and any other document expressly referred to in them constitute the entire agreement between the parties with reference to the subject of the Contract. The Agreement and any further communication between the parties will be formulated in Italian. 

The form, existence, construction, execution, validity and any other aspect of these Conditions of Sale or any of the clauses contained therein are governed by Italian law. 

Any disputes regarding the interpretation, validity or execution of these Conditions of Sale are devolved to the exclusive jurisdiction of the competent Court in the place of residence or domicile of the consumer. 

You have the right to request the application of an out-of-court resolution mechanism for disputes arising from the Contract with the competent bodies established by the Chambers of Commerce, as well as the mediation procedure pursuant to Legislative Decree no. 28/2010 and subsequent amendments, in accordance with the provisions applicable by the body selected by you, without prejudice to the possibility of using the voluntary negotiation procedures referred to in Article 2, paragraph II of the aforementioned Legislative Decree, as well as the complaint procedures provided by the service charters. 

Any invalidity or ineffectiveness ascertained in the courts of one or more clauses of these Conditions of Sale does not affect the validity and effectiveness of the remaining provisions. 

No delay or failure to exercise the faculties, rights or remedies attributed pursuant to these Conditions of Sale may be valid as a waiver of the same, nor the partial exercise of such faculties, rights or remedies may prevent the further exercise of the same in future. 

Any communications to us must be made in writing to the address indicated at the beginning of these Terms of Sale. Any communications to you may be made to both the email address and the postal address you provided when sending the Order.

Latest update: 9 November, 2023